Contact us | Dispute Settlement Centre of Victoria

About us
About us
- Mediation
  Mediation
  
  Mediation is a free, voluntary and confidential process where parties try to resolve their issues with the help of a trained, impartial mediator.
- Civil Mediation at VCAT Program
  Civil Mediation at VCAT Program
  
  DSCV and VCAT are operating in partnership to deliver alternative dispute resolution processes to everyday Victorians.
- Personal Safety Intervention Order (PSIO) program
  Personal Safety Intervention Order (PSIO) program
  
  DSCV have partnered with the Magistrates' Court of Victoria to bring mediation services to certain clients who are involved in a PSIO application.
- Policies and complaints
  Policies and complaints
  
  Read DSCV's policies on client privacy, our client charter, and how to make a complaint about the service.
- Contact us
  Contact us
  
  The Dispute Settlement Centre of Victoria (DSCV) can help you resolve a dispute without having to resort to taking legal action.
- How and when we can help
  How and when we can help
  
  Read about how we assess if our services are right for you.
Information and advice
Information and advice
- Fencing
  Fencing
  
  Issues around repairing or replacing a shared fence, damage to fences and boundary issues can all contribute to disputes between neighbours.
- Trees
  Trees
  
  Overhanging branches, damage from roots and dropped foliage can all contribute to issues between neighbours. Find out what to do about it.
- Starting the conversation
  Starting the conversation
  
  It's important to start the conversation off on the right foot when you are trying to resolve a dispute. These tips may help you to have that initial interaction.
- Solving problems
  Solving problems
  
  If things don't go well immediately, don't panic! Think about some of the following strategies when trying to resolve an issue with a neighbour.
- Reaching an agreement
  Reaching an agreement
  
  Most agreements you make will not require a formal acknowledgement. However, many people find that writing things down can help ensure that further disputes don't occur in the future.
- Obtaining legal advice
  Obtaining legal advice
  
  In any dispute, you may find it necessary to obtain legal advice from an independent, licensed practitioner. This can help you clarify your rights and responsibilities.
- Retirement village disputes
  Retirement village disputes
  
  Information and guidance on what to do when things go wrong between residents or residents and the operators of a retirement village.
Training
Training
- Community Engagement Workshops
  Community Engagement Workshops
  
  We work with community groups to teach skills in conflict management and dispute prevention.
- Mediation training
  Mediation training
  
  We run nationally accredited mediation training courses, providing professional qualifications for a career in the mediation profession.

The Dispute Settlement Centre of Victoria has temporarily closed its general service to focus on assisting renters and rental providers to resolve disputes listed for consideration by VCAT. General information on resolving neighbourhood disputes is available on this website.

For the latest COVID-19 Victoria updates, restrictions, travel permits and exposure sites, visit coronavirus.vic.gov.au (External link)

The Dispute Settlement Centre of Victoria (DSCV) can help you resolve a dispute without having to resort to taking legal action.

If you need more information or have a query about a dispute, contact us using the form below. We will respond within two business days.

You can also find contact information and phone numbers for our services across Victoria.

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Call us

Melbourne metro

Phone: 1300 372 888

Fax: (03) 8684 1311

Regional Victoria

You can access our services through one of our regional locations if you live in regional Victoria.

Contact your closest regional office to speak to your local dispute assessment officer or send an email to arrange a time for an in person meeting. Our regional offices are staffed periodically.

Barwon South West

Geelong

Phone: (03) 5215 8591

Fax: (03) 5226 4460

Email: doj-dscv-bsw@justice.vic.gov.au (External link)

Warrnambool

Phone: (03) 4504 5539

Fax: (03) 4504 5500

Email: doj-dscv-bsw@justice.vic.gov.au (External link)

Loddon Mallee

Bendigo

Phone: (03) 5440 6100

Fax: (03) 5438 1520

Email: disputes.loddonmallee@justice.vic.gov.au (External link)

Mildura

Phone: (03) 5021 6100

Fax: (03) 5021 6111

Email: disputes.loddonmallee@justice.vic.gov.au (External link)

Grampians

Ballarat

Phone: (03) 4301 7000

Fax: (03) 4301 7017

Email: dscv.grampians@justice.vic.gov.au (External link)

Horsham

Phone: (03) 4344 1444

Fax: (03) 4344 1401

Email: dscv.grampians@justice.vic.gov.au (External link)

Gippsland

Morwell

Phone: (03) 5116 5761

Fax: (03) 5116 5765

Email: dscv.gippsland@justice.vic.gov.au (External link)

Hume

Shepparton

Phone: (03) 5858 7653
Fax: (03) 5858 7666
Email: disputes.hume@justice.vic.gov.au (External link)

Wangaratta

Phone: (03) 5723 6414
Fax: (03) 5723 6404
Email: disputes.hume@justice.vic.gov.au (External link)

Media enquiries

Journalists and other members of the media seeking information about us and our activities should call (03) 8684 0313.